Read reviews of the best resort in Cancun: Presidente InterContinental

I had a full body massage and facial under the cabana with massage therapist Kristel. She is excellent!!! Kristel is pleasant, professional, and the massage was so relaxing with just the right pressure level. I highly recommend asking for Kristel. The beach is perfect, clean, clear, shallow water and the grounds are kept immaculate. This is my 2nd year coming to this resort - it's perfect for a quiet and relaxing experience.

I enjoyed my stay at the InterContinental Presidente Cancun. The bed was comfortable. The shower had excellent water pressure. The towels were thick and high quality. The staff truly deserve special mention: everyone I interacted with was friendly, helpful, and genuinely welcoming. Special shout-out to Guillermo, from Aqua World, who does a great job of arranging scuba dives and water activities! The ocean views from the hotel are absolutely stunning. The beach is gorgeous and well-maintained. I was also impressed by the well-supplied gym. Dining was another strong point (the fish tacos were excellent!) and the club lounge offered a pleasant, comfortable space with good service. That said, there are a couple of small drawbacks worth noting. Despite appearances, there are no true hot tubs on the property. The small whirlpools that resemble hot tubs are actually filled with regular pool-temperature water, just with jets, which was disappointing on a chilly, windy November day. Many of the best non-hotel restaurants require a taxi or Uber ride, so it’s not ideal if you want to walk to a wide variety of local dining options. Overall, this is a high-quality resort with great service, comfort, and beautiful views, making it an excellent choice if you’re looking for relaxation and don’t mind being a bit removed from Cancun’s broader dining scene.

Great place with excellent staff. Gracias to Gustavo, Speedy Mario, Jonathan, Indira, Nadia & Antonio in the breakfast area.

Excellent hotel manager and receptionist at ambassador check in and some personal in the lounge (Jocabel and Axel)

We have checked in two nights at this hotel and can recommend it throughout. At the end we treated ourselves to a visit to the spa and were optimally supervised by Marciela. If you are planning a holiday in this hotel, you should definitely book a massage.

Spectacular hotel with breathtaking sea... staff available for any eventuality, restaurant all excellent with beautiful views.... hearty breakfast and clean rooms with views.

We had a king suite with a terrace with lagoon view. We loved the room, large, clean, exactly as it looks in the photos. Nice bed, linens and shampoo etc. On the terrace, room for 2 loungers, we watched the birds and could see the ocean in the distance. Beautiful white sand beach. The property is well maintained and landscaped. The large pool was heated. Seemed to be low season so had no problem getting a beach chair. Umbrellas were great, nice and large to cover two lounge chairs. Music at the pool was not too loud. Our booking included buffet breakfast, which showed a $25 USD value . Three restaurants- we liked Le Cap the best. Food prices were equal to USD. Staff friendly and helpful. Relaxing and quiet vibe on the property.

Our stay at IHC in Cancun was great! From the moment we checked in until we departed we felt like family. Upon checking in Fernanda was so warm and friendly; her professionalism was top notch. The room (601) was incredible! Ocean views, outdoor deck, and quiet. The morning breakfasts in the Club Lounge were the perfect way to start the day - a great selection of food to satisfy a variety of tastes; a chef was at the ready to prepare eggs any way you like. Luis warmly greeted us every morning and made sure that we were well fed and caffeinated! The evening appetizers/wine/cocktails in the Club Lounge were a nice touch and a means to wind down from the day before heading to dinner; Caesar was great and very attentive to guests' needs. There was a wine tasting event in the Lounge with the sommelier, Fredi (we apologize if we have his name incorrect). We saw him on other occasions while dining and he was incredibly helpful at assisting in wine selection for the meal. We did not want for anything during our stay and want to thank the hotel and its staff for a wonderful vacation.

My husband and I loved our week at the Presidente in Cancun. The location is great for travellers who enjoy a peaceful beautiful beach, without the rowdy "spring break" atmosphere present at other hotels on the tourist strip. The hotel is top notch, rooms serviced beautifully daily, and the staff were really attentive and lovely. I really appreciated Jocabad in the private lounge who remembered my breakfast coffee preference (with almond milk) every day. Special shout out to the staff at the Caribono restaurant where we ate nearly every day, Antonio De la Riva was an excellent host, and the food was fresh and delicious, and varied enough that we didn't get bored with the menu. (Fish tostadas and the soft shell crab tacos were so good!) The mediteranean restaurant at the hotel was also excellent. I think the fresh groper in green sauce was one of the most delicious piece of fish I've ever eaten. We really enjoyed Freddie the sommalier for his open friendliness and excellent wine suggestions. The wine tasting was informative and tasty. Jamie and Alberto were super helpful booking a number of wonderful tours for us, where we were picked up and dropped off at the hotel before and after the excursions.

Viva Mexico!!!! What an amazing property with fantastic caring staff. We had a 5* experience from the time we arrived with a complimentary upgrade to the top floor overlooking the beautiful pool and ocean. I will break down the experience Check in - Helpful, polite and was able to accommodate all requests. Lounge - We had lounge access which is right behind the lobby with amazing service, breakfast, snacks and complimentary drinks (which the staff kept on bringing) during the happy hour from 5-7. The food was on the light side, but it's not intended to be a meal, a drink, snack and then head out for dinner. Lobby bar - staff was amazing and always looked after us. The beach restaurant was second to none. We ate at this location 8 of the 9 days we stayed. Manger Alberto, Server Antonio and Raymundo were first class and so pleasant. On our last day we received a thank you for staying with us cake. These staff members are vital to the success of this resort and should be rewarded. The food was 5* and price was also excellent. Pool - was always very warm with lot of available seating and towels. Never a problem getting a seat next to this lovely area. Beach - lots of loungers and what a great well kept beach. Surronding area - So safe and so much you can walk to around the hotel. Ricky's chicken across the road was incredible for a gas station and the service was also great. Night life is about one kilometer away with all kinds of restaurants, activities and bars for easy convenience. All in all, I can't wait to go back and see Antonio and Raymundo and enjoy some great Mexican hospitality. Well done team. Trevor & Rebecca